frequently asked questions

Don't forget to keep stopping by as we update our list of fre-

quently asked questions.

Urgent care is defined as the delivery of ambulatory medical care outside of a hospital emergency department on a walk-in basis without a scheduled appointment. Urgent care centers treat many problems that can be seen in a primary care physician's office, but urgent care centers offer some services that are generally not available in PCP's offices, for example: X-Ray facilities allow for treatment of minor fractures and foreign bodies. Minor traumas can also be treated at urgent care centers for minor and moderate laceration repairs. Urgent care center are not equipped however to manage severe or life threatening illness or injuries such as a heart attack, stroke, or amputations.
Urgent care centers provide significant savings to patients and insurers over the alternative of hospital emergency departments for episodic care that cannot be delayed until an appointment at a physician's office is available. In addition, their scope of treatment is more extensive than retail clinics (in-store clinics located in retail centers such as a drugstore) making the need for transfers (and additional charges and patient inconvenience) to a higher-level facility more unlikely. The CDC has reported that approximately 40% of visits to hospital emergency departments are for non-urgent or semi-urgent problems (more appropriate to urgent care). These problems aggravate the over-crowded emergency departments all over the country, and many would be better treated in an urgent care center.

The average wait times for Emergency Rooms in Florida is 72 minutes. Average wait time in a urgent care is less than 28 minutes.

ERs are busier than ever and it takes on average 4-6 hours before a non-emergency patient to be seen and treated.

We are able to treat over 88% of the patients who are seen at the ER. While Prompt Care is not appropriate for life threatening illnesses or injuries, we can treat minor and moderate level illnesses and injuries effectively, efficiently and affordable. We work closely with the local ERs to transfer a patient who might need the ER services, as well as primary care physicians that should a patient need admission to the hospital, we can arrange for a direct admission, based on bed availability, which avoids additional expense for the patient as they can avoid having to wait and be seen in the ER before their admission.

Prompt Care is working with many insurance carriers to become an in network provider. You will be responsible for any co-payment at the time of service designated by your insurance provider. If we do not participate with your insurance or you don't have insurance, Prompt Care accepts Visa, Mastercard, Discover, personal checks and cash. We will bill your insurance company for you, but payment is due at the time of service for any co-payment or co-insurance.

Prompt Care requires a copy of your current insurance care at the time of service. The amount you pay for your urgent care visit will depend on your insurance plan and the treatment you receive.

If you do not have any health insurance, please let our staff know at the time you sign in.

Our office visit starts at $83.00. If you need any additional services such as, x-rays, blood work, IVs, medications etc., the provider will advise you of the additional costs when discussing the treatment plan with you. You will know the cost prior to incurring any more fees beyond the $83.00 office visit.

We expect for the office visit to be paid for at the time the services are rendered. However, additional services can be set up on a payment plan. Please ask to speak with a billing specialist for a payment plan.

What services do you provide? We are able to treat allergies, sinus infections, cold & cough, sore throat, bronchitis, respiratory infections, dizziness, earaches, eye infections, fever, flu-like symptoms, GERD (reflux disease), abscesses, insect bites, rashes, minor burns, minor cuts/lacerations, minor back pain, sprains & strains, upset stomach, hypertension, gout, urinary tract infections, vomiting & diarrhea, x-rays, labs, drug screens, occupational medicine, pre-employment physicals, DOT physicals, camp, school and sports physicals, IV Rehydration, asthma and breathing treatments, strep throat, GYN exams, simple foreign body removals, wound burn care, allergic reactions, arthritis, headaches, joint pain and minor fractures, STDs, orthopedic problems, BP checks, worker's compensation, splinting and taping, EKGs, pregnancy testing, and much more.

2009 H1N1, referred to as "Swine Flu" early on, is a new influenza virus causing illness in people. This new virus was first detected in people in the United States in April 2009. This virus is spreading from person to person worldwide, probably in much the same way that regular seasonal influenza viruses spread. On June 11, 2009, the World Health Organization (WHO) signaled that a pandemic of 2009 H1N1 flu was underway. (Source: Center for Disease Control and Prevention).
Be sure to frequently wash your hands or use an alcohol based hand-sanitizer refrain from touching your mouth, eyes or nose and stay away from those who may have been contaminated.
Certainly. Our providers are available 7 days a week to help you and your family. Our providers are able to evaluate viral illness and write anti-viral prescriptions when appropriate. We can provide influenza testing on-site as well.
Spread of viruses is thought to spread mainly from person to person through coughing or sneezing by people with influenza. Sometimes people may become infected by touching something - such as a surface or object - with flu viruses on it and then touching their mouth or nose. (Source: Center for Disease Control and Prevention).
Flu symptoms in people can include fever, cough, sore throat, runny or stuffy nose, body aches, headaches, chills and fatigue. A significant number of people who have been infected with the virus also have reported diarrhea and vomiting. Severe illnesses and deaths have occurred as a result of illnesses associated with the H1N1 virus. (Source: Center for Disease Control and Prevention).


Prompt Care also offers Weigh To Go

We accept most major insurances. POMCO ( WVHA) card also accepted here.
Call for more information.

(386) 878-4137


For family care
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